سياسة الاسترجاع والاستبدال

Nature of Digital Services

MA Learn offers digital educational content including recorded courses, live workshops, and downloadable files. Due to the nature of digital products, all purchases are considered final once payment is completed and access links or content are delivered.

Eligible Cases for Compensation or Remedy

Customers are entitled to request compensation or an alternative solution in the following cases:

• If the file or access link is broken or contains a defect that prevents access or use.
• If the customer receives content materially different from the product description.
• If the customer cannot access the content due to a technical error on the platform's side.

In such cases, one of the following remedies will be provided:

• Re-sending the access link or content.
• Providing a functional replacement copy.
• Offering appropriate compensation based on the nature of the issue.

Non-Refundable Cases

• After the file has been downloaded or digital content successfully accessed.
• If the issue is caused by the customer's own device or software, not the platform.
• If the service was delivered as described with no technical defects.
• After more than 7 days from the purchase date without reporting to the platform.

Live Workshops (T3)

Registration fees for live workshops are non-refundable after payment, as seats are limited and reserved immediately upon purchase.

• If the workshop is cancelled by MA Learn: a full refund or transfer to an alternative session will be offered.
• If the workshop is rescheduled: a new date will be communicated and registered participants will be notified in advance.

How to Submit a Request

To submit a compensation request or report a technical issue, contact us within 7 days of purchase:

• Email: support@malearnsa.com
• WhatsApp: +966 560 440 113

Please include: your full name, order number, and a description of the issue.